IP: TelCos and Change

[Dave Farber <farber@cis.upenn.edu>]

>From: jspira@basex.co
>To: farber@cis.upenn.edu
>Date: Tue, 20 Apr 1999 23:33:16 -0400
>Subject: IP: TelCos and Change
>
>Dave, good evening
>
>If the Telephone Companies don't seem to know what business they're in
>sometimes, it's no surprise.  Witness the letter I've just received:
>
>"Dear Jonathan Spira:
>
>"We all know change is an inevitable part of life.  [OK.  They've got me
>here.  It's true and predicated on this sentence, I'm set up for some major
>life change, like an area code or something along those lines.]
>
>"Sometimes it's easy.  Sometimes it's hard.  But it's always more desirable
>when you get good value for your money.  [Now they've gotten my curiosity,
>but I was still hard pressed to figure out what they were selling.]
>
>"To that end, we're letting you know about an important change that is
>about to take place to your Unlimited Regional Calling Plan.
>
>"Beginning with your May 1999 bill, our monthly regional calling plan rate
>will increase by $2.00."
>
>The writer, Nancy Wolff Leary, the staff director of consumer calling
>services, took the time to reassure me that my plan would still remain a
>great value.
>
>What might Ms Wolff Leary say if something truly significant were about to
>happen?  Perhaps they might offer counseling (via a 900 number at $2 per
>minute, no doubt).
>
>Best.
>
>/s/ Jonathan
>
>Jonathan B Spira                    E-mail jspira@basex.com
>The Basex Group, Inc                URL http://www.basex.com
>15 E 26th Street                    Tel +1 (212) 725-2600 x113
>New York, NY 10010 USA              Facsimile +1 (212) 532-5406
>