IP: Customers Like Calling by Cable TELECOM Digest V19 #282

[Dave Farber <farber@cis.upenn.edu>]

>Date: Thu, 05 Aug 1999 18:20:01 -0400
>From: Jack Decker <jack@novagate.REMOVE-THIS.com.content.net>
>Subject: MSNBC Article: Customers Like Calling by Cable
>
>
>Customers like calling by cable
>Local telephone companies have something to fear, satisfaction survey shows
>
>Full article at:
>http://www.msnbc.com/news/297270.asp
>
>You will want to read this online because there is a graphic (a chart)
>showing which phone companies got the highest and lowest ratings in
>customer satisfaction.  The top three were BellSouth, SNET, and "Cable
>Telephony", while the bottom three were U.S. West, Sprint, and
>Citizens.  Strangely, PacBell got a moderately high rating (105), but
>parent company Southwestern Bell got a somewhat lower rating (94, the
>same as Ameritech and GTE).  And speaking of GTE, customers of that
>company may have something to look forward to if the merger with Bell
>Atlantic goes through - BA's rating was 104, a full ten points above
>GTE.  All of these numbers are based on an "industry average" of 100.
>
>------------------------------