IP: COLUMNIST STILL LOOKING FOR PAC BELL'S "EXCELLENT SERVICE": Telecommunications Review - May 24, 2001

[David Farber <dave@farber.net>]

>COLUMNIST STILL LOOKING FOR PAC BELL'S "EXCELLENT SERVICE"
>
>San Francisco Chronicle columnist Adair Lara decided her e-mail workload
>demanded a high-speed Internet connection, and when ordering a DSL line
>from Pacific Bell she was promised "excellent service."  Although Lara
>got to know lots of Pacific Bell employees along the way, she is still
>waiting for the company to deliver on its promise.  (San Francisco
>Chronicle)
>
>http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2001/05/24/DD130010.DTL



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