IP: Studies blame WAP for cell phone woes

[David Farber <dave@farber.net>]

>From: "the terminal of Geoff Goodfellow" <geoff@iconia.com>
>To: "Dave E-mail Pamphleteer Farber" <farber@cis.upenn.edu>
>Subject: Studies blame WAP for cell phone woes
>Date: Mon, 28 May 2001 14:36:38 +0200
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>
>Studies blame WAP for cell phone woes
>By Ben Charny, ZDNet News
>
>Two surveys say wireless application protocol is too confusing for cell
>phone users effectively. WAP industry groups, however, point to other
>studies showing high user-satisfaction.
>
>Some cell phones are so hard to use that most people are abandoning the
>fancy features such as e-mail, according to two studies that put the blame
>on WAP.
>
>More than 90 percent of the handsets on the market contain WAP (wireless
>application protocol) programming, a set of standards for cell phones. There
>are about 18 million WAP users worldwide, and close to 200 carriers have
>launched WAP or are in final testing, according to the WAP Forum, an
>industry group representing about 95 percent of the world's handset makers.
>
>The Meta Group found between 80 percent and 90 percent of corporate
>customers of WAP phones have "indicated a wholly unsatisfactory experience
>with the level of effort required to obtain information exceeding the
>threshold for perceived value."
>
>A survey by J.D. Power and Associates discovered that one in four WAP phone
>users in the United Kingdom were using WAP phones for something other than
>making phone calls or sending short text messages. Last year's survey found
>one out of every three WAP phone users were using their phones to do more
>than just make a phone call.
>
>--SNIP--
>
>http://dailynews.yahoo.com/h/zd/20010524/tc/studies_blame_wap_for_cell_phone
>_woes_1.html
>
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>geoff.goodfellow@iconia.com, Prague CZ * tel/mobil +420 (0)603 706 558
>"success is getting what you want & happiness is wanting what you get"
>http://www.nytimes.com/library/tech/99/01/biztech/articles/17drop.html



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