IP: is Comcast a Monty Python clone, or what?

[David Farber <dfarber@earthlink.net>]

-----Original Message-----
From: Richard Jay Solomon <rsolomon@dsl.cis.upenn.edu>
Date: Tue, 29 Jan 2002 12:05:15 
To: farber@cis.upenn.edu (David Farber)
Subject: is Comcast a Monty Python clone, or what?

 From http://macfixit.com


>Comcast: follow-up reader reports
>
>Today's email is still full of stories from the front line of the 
>Comcast switchover. (See previous one, two, and three.) Here is the 
>latest:
>
>
>Getting a clear answer from tech support In a follow-up to our note 
>yesterday about users getting different information depending on who 
>they spoke with, Douglas Brown writes: "After the switchover I was 
>told that the cable modem (Motorola CyberSurfer) I was leasing from 
>Comcast was not able to reliably get an IP address from the new 
>setup. I decided to run down the street and buy a new one. When I 
>called Comcast back to give them the MAC address, etc., I was 
>informed that the modem I chose was not supported. A few minutes 
>after this call ended, I called back to ask another question. This 
>person told me that the new modem was indeed supported. He said it 
>was printed in black and white on the list in front of him. I made 
>several more of these calls and each time the answer would change... 
>Yes, the modem is supported, no it's not, yes it is, etc. The 
>problem is that when you call, you are connected to a person in some 
>random city in North America. Apparently, these people only know 
>things about their local segment of the Comcast network. If a modem 
>is supported in your area, but you are connected to someone where 
>the modem isn't supported, then you are told that you can't use your 
>modem. The bottom line: consider asking where the support person is 
>located. If he or she isn't local, ask to be transferred to the 
>support center nearest you."

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