IP: ATTBI / Eudora / SSL

[Dave Farber <dave@farber.net>]

Title: approve:ggmu  ATTBI / Eudora / SSL

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From: Jock Gill <jock@jockgill.com>
Date: Tue, 12 Mar 2002 10:03:52 -0500
To: Dave Farber <farber@cis.upenn.edu>
Subject: ATTBI / Eudora / SSL

Dave,

Eudora users who are ATTBI customers might want to know this.

As Eudora users will know, ATTBI Broadband [formerly Road Runner or MediaOne] does NOT support Eudora -- only MS products.  What they may not know is that ATTBI's instructions for re-configuring Eudora to work with ATTBI contain a very peculiar instruction in lines 10 and 17 = suggesting that you MUST select SECURE SOCKETS WHEN RECEIVING. 

This is in fact NOT TRUE, as David Reed helped me to discover last night.  If you do follow their instructions and select the SSL feature, you will discover that your RETURN address MUST be the same as your LOGIN name.  This, obviously prevents a return address other than the ATTBI domain.  So, if you have your own domain and wish to use it in the RETURN field in Eudora, do NOT select the SSL functions in steps 10 & 17 of ATTBI's online instructions -- see their web site. 

Trying to be a good dooby, I explicitly followed ATTBI's online instructions, only to discover the above problem.  When ever I tried tied to use <,jock@jockgill.com> as my return address, I got error 553 from the ATTBI servers.

Calls with very long wait times to ATTBI, and chats with them online, were fruitless to the point of their suggesting the 553 error message was an Eudora problem.  The ATTBI techs had no idea what so ever about the relationship between the so called SSL requirement and is effect to force you to use your ATTBI login in name for your return address.

Makes you wonder why we ever trust large organizations.  As David might say, the power of the edges to collectively organize around problems solved this problem in very short order -- once I gave up on the old notion of turning to the central authority.

Regards,

Jock

Jock Gill < jock@jockgill.com >
<www.jockgill.com <http://www.jockgill.com/> >
Interactive Digital Studies
today is yesterday's future
and will be the past tomorrow

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