IP: For a change, good service (Apple)

[David Farber <dfarber@earthlink.net>]

My experiences also djf

-----Original Message-----
From: Joel Orr <joel@joelorr.com>
Date: Fri, 19 Apr 2002 09:40:44 
To: Dave Farber <farber@cis.upenn.edu>
Subject: For a change, good service (Apple)

With all the horror stories, I thought it would be nice to hear this. The
latch on my iBook broke, somehow. I called Apple (under warranty). Apple
warned me it would be 7-10 days.

Since getting the latch fixed locally would have been $345, I moved my data,
etc., and agreed to the mail-in.

Airborne showed up with a box the next morning. I sent off the iBook. Three
days later, Airborne was back, with my iBook repaired. No charge.

Sometimes computer companies exceed one's expectations.

Joel Orr

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