[IP] RIM Offers Few BlackBerry Outage Details

[David Farber <dave@farber.net>]

Begin forwarded message:

From: Monty Solomon <monty@roscom.com>
Date: June 25, 2005 1:05:04 AM EDT
To: undisclosed-recipient:;
Subject: RIM Offers Few BlackBerry Outage Details



      RIM Offers Few BlackBerry Outage Details
      - Jun 24, 2005 09:11 PM (AP Online)

By BRUCE MEYERSON AP Business Writer


NEW YORK (AP) -- Research In Motion Ltd. is offering few details
about two major outages in a week with its popular BlackBerry
service, which delivers e-mail to wireless devices that many users
affectionately call CrackBerries.


RIM, which makes the pioneering mobile devices and provides the
e-mail service over cellular networks, attributed a June 17 outage
lasting nearly four hours to a software upgrade "that did not operate
consistent with prior testing."


The Canadian company said a second North American outage on Wednesday
was the result of an unrelated "hardware failure." A RIM statement
said a "back-up system functioned with lower capacity than expected
and the lower capacity then caused latency in message delivery for
some customers."


RIM declined to elaborate on the number of customers affected or the
nature of the software and hardware involved in the two incidents.
The company also seemed to dispute the magnitude and length of last
week's disruption.


Cellular carriers Cingular Wireless and T-Mobile said on June 17 that
service for all of their BlackBerry users _ at least 1 million
people, but probably many more _ was down nationwide nearly four
hours.

...

      - http://finance.lycos.com/home/news/story.asp?story=50080322



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