[IP] A "Google" for phone menus?

[David Farber <dave@farber.net>]

Begin forwarded message:

From: "Lee S Dryburgh" <dryburghl@gmail.com>
Date: April 29, 2008 1:46:31 PM EDT
To: ip@v2.listbox.com
Cc: dave@farber.net
Subject: A "Google" for phone menus?

Call hold times have been getting longer and IVR trees (press '1' for
x ...) have been
getting deeper and call agents have been getting more stupid. It's got
so bad I'd rather do a
Heathrow checkin than call certain national footprint companies.
Basically consumers have been
getting increasingly shafted, particularly in the UK with 0870s. Now
the balance of power stands
to be swung the other direction with a search engine for "phonespace".
Quite ingenious.

Read about it [1] or watch the debut video [2]. Regards, Lee

[1] http://www.telco2.net/blog/2008/04/fonolo_an_ivr_search_engine.html
[2] http://tinyurl.com/6kq3af


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